Plain rules, applied fairly. The app is free; the optional add-ons are billed monthly and can be cancelled any time — and if money ever moves in error, it comes straight back.
1. The app is free
PracProof is free for founding users — the medicines formulary, calculators, the ICU reference, and the full documents suite with QR verification, at no charge and with nothing to cancel. Document verification is free for everyone, with no account. Nothing you use today will ever move behind a paywall.
2. The paid add-ons and what they cost
AI Essential is R299/month with 200 recorded consultations and 300 shared AI uses; Plus is R599/month with 400 and 600; Max is R999/month with 700 and 900. Each plan covers one prescriber and includes the same AI tools. Maximum 30 minutes of recording per consultation. Each recorded consultation includes its initial transcript and note. Research answers, Assistant replies, AI document drafts and camera scans share the AI allowance. Manual editing, copying, saving, PDF export and printing use no AI credits. Allowances reset each calendar month; unused uses do not roll over. AES e-signature at R249 per month is coming soon and cannot be bought yet. Prices include VAT where applicable; any future change will be disclosed before renewal.
3. How billing works
Add-ons are billed monthly, in advance, by card through Paystack, and only on the PracProof website — the phone apps do not sell anything, show prices, or take payment. Your subscription is tied to the email address of your PracProof account, and the add-on unlocks in the app automatically once the payment is confirmed. We never see or store your card details.
4. The free AI trial
Every doctor may start one 14-day AI Scribe trial in the app — 20 recorded consultations and 20 shared AI uses across Research, Assistant and document drafts — with no card and nothing to cancel. It never converts into a paid plan by itself: when it ends, the AI features simply switch off until you choose to subscribe, and everything you recorded stays yours.
5. Cancelling
You can cancel an add-on at any time from My account → Your plan & add-ons. Cancelling stops the next charge, and nothing else changes until the month you have already paid for ends: the add-on keeps working until that date, which is shown on your plan page, and then switches off. Because you keep the full month you paid for, there is no pro-rata refund. Your notes, documents and everything else in the app are unaffected. If you change your mind, subscribe again on the website; a new plan starts billing on the day you subscribe, so if you only want to carry on without a gap, wait until the paid month ends.
6. Duplicate or erroneous charges
If you were charged twice, charged for an add-on you did not subscribe to, or charged after cancelling, we refund the charge in full, promptly and without argument. Email admin@pracproof.co.za from the address on your account with the word "Refund" in the subject line and the approximate charge date. We respond within 5 business days; approved refunds go back to your original payment method and typically reflect within 5–10 business days, depending on your bank.
7. If a renewal payment fails
If your card is declined at renewal, your plan is paused rather than cancelled: the add-on keeps working for 5 days from the first failed charge while the payment provider retries your card, and you can update the card from My account → Your plan & add-ons on the website. If no payment goes through in that time, the add-on switches off until it does. You are never charged twice for the same month.
8. Upgrading between AI plans
Upgrading starts a new monthly payment at the higher plan price. We automatically request cancellation of the previous recurring plan and retry if the provider does not confirm it. Check Your plan & add-ons for its status. Unused time is not refunded. Your higher allowances apply after payment; usage already made in the current calendar month carries over. To move to a lower plan, cancel the current plan and choose the lower one after its paid period ends.
9. Your statutory rights
Nothing in this policy limits any right you have under South African consumer protection law. If you believe a charge is wrong, contact us first — almost everything is resolved with one email.